Your data
Accurately: Personal Suite
Accurately: Business Suite
Accurately: Group Savings
Accurately: Church Contributions Suite
Delete your account
You can close your account in any Accurately app at any time. This page explains how and what happens to your data. It applies to:
Option 1: In the app
- Open the app and sign in.
- Go to Profile / Account (or Settings on the web portal).
- Tap Delete account, choose a reason and confirm.
Option 2: By email
Can't sign in, or uninstalled the app? Email us from the address on your account, say which app it is, and we'll delete it within 7 working days.
Email a deletion requestWhat happens next
- Straight away: your account is deactivated and you are signed out on all devices.
- 10-day grace period: changed your mind? Sign in again within 10 days and your account is restored.
- After 10 days: your account and sign-in details (name, email, phone, password, devices) are permanently deleted.
- Your records: to also have the records you entered erased (transactions, budgets and so on), say so in the app's reason box or in your email. On business, group and church accounts, shared records belong to the organisation and are kept for its books. Ask the organisation's administrator about removing them.
- What we must keep: limited payment and subscription records may be kept for up to 7 years where tax law requires it.
- Subscriptions: deleting your account does not cancel a Google Play subscription. Cancel it in Google Play > Payments & subscriptions.
See our privacy policy for more on how we handle your data.